Terms of Service


Last Updated: July 13, 2026


NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS. PLEASE READ THE SECTIONS REGARDING "ATOMIC DATA INTEGRITY" AND "TACTICAL EMPATHY" CAREFULLY.


Welcome to eilei. This Master Agreement governs your access to and use of the eilei mobile platform, website, and associated services (the "Services"). By creating an account or using the Services, you enter into a legally binding contract with eilei ("the Company," "we," or "us"). If you do not agree to these terms, do not create an account or use the Services.


  1. Eligibility & Account Architecture
  2. Age Requirement: You must be at least 18 years of age to create an account and use the Services. By creating an account, you represent and warrant that you meet this requirement.
  3. Account Security: You are solely responsible for maintaining the confidentiality of your account credentials and device security. You agree to accept responsibility for all activities that occur under your account.
  4. The "Shared Command Center" Doctrine
  5. Dual-User Architecture: eilei is designed as a synchronized environment. By initiating a "Partner Link," you grant a bi-directional license for the linked user to access shared data points, including the Care Calendar and Birth Plans. You acknowledge that eilei is not liable for how your linked partner utilizes, shares, or interprets shared data.
  6. Atomic Data Integrity: The Company utilizes transactional logic to ensure data consistency across linked accounts. However, the Company is not liable for synchronization lag, data loss, or data conflict errors caused by local hardware failures, cellular network drops, or third-party cloud interruptions during critical "Journey Stages."
  7. No Medical Advice (Safety Pillar)
  8. Non-Clinical Designation: eilei is a wellness, productivity, and organizational platform. We are not a licensed medical provider, and the Services do not provide medical advice, clinical diagnoses, or health treatments. The Services do not constitute or establish a physician-patient relationship.
  9. Tactical Empathy vs. Treatment: "Support Insights" and "Nudges" are algorithmic heuristics designed for Tactical Empathy—assisting partners in understanding supportive actions. They are not substitutes for professional medical advice, diagnosis, or treatment. IN AN EMERGENCY, CONTACT EMERGENCY SERVICES IMMEDIATELY. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE BECAUSE OF CONTENT SEEN WITHIN THE APP.
  10. Private Vaults and Data Security
  11. Hardened Privacy Rules: Individual wellness logs, psychometric screeners, and recovery logs are "Hardened" against shared access. Any attempt to circumvent these privacy rules via technical exploitation, reverse-engineering, or social engineering constitutes a material breach of this Agreement and will result in immediate account termination.
  12. Biometric Integrity: Device-level authentication (e.g., FaceID/TouchID) is handled natively by your device operating system. Eilei does not store your raw biometric data.
  13. User-Generated Content & Socially Hardened Community Protocols
  14. The Village Standard: Our community layers are moderated spaces for sharing the "raw reality" of parenthood. Participation requires strict adherence to "Tactical Empathy."
  15. Objectionable Content & Prohibited Conduct: Users shall not engage in, post, or transmit content that features "Parent-Shaming," "Medical Fear-Mongering," hate speech, harassment, defamation, or the dissemination of health misinformation.
  16. Enforcement & UGC Controls: In compliance with mobile application store policies, eilei employs a zero-tolerance policy for objectionable content. We reserve the right to review, filter, and deploy Administrative Interdiction—including shadow-quarantining, immediate content removal, and permanent platform exclusion—for behavior deemed "Socially Corrosive." Abusive users or objectionable content reported by the community will be reviewed and acted upon within twenty-four (24) hours of submission.
  17. Subscriptions, Billing, and the "Journey Flip"
  18. Continuity: We may offer paid subscription tiers for premium features. Subscriptions remain active through the "Postpartum Flip" (the automated interface transition from prenatal support to newborn tracking) until formally cancelled.
  19. App Store Billing: All subscription purchases, trials, and renewals are processed and managed directly through the third-party platform where the app was downloaded (Apple App Store or Google Play Store). Payments are subject to the billing terms and conditions of those respective platforms.
  20. Cancellation: Deleting the application from your device does not cancel your subscription. You must manually cancel your subscription through your Apple or Google account subscription management settings to avoid auto-renewal charges.
  21. Termination of Service
  22. Termination by Us: We reserve the right to suspend or terminate your account and access to the Services at our sole discretion, without notice, for conduct that violates these Terms or is harmful to other users or the business interests of the Company.
  23. Effect of Termination: Upon account deletion or termination, your right to use the Services ceases immediately. Data deletion is governed by our Privacy Policy, which ensures a "Hard Purge" of individual assets while safeguarding historical shared calendar logs for an active partner.
  24. Dispute Resolution and Arbitration
  25. Binding Arbitration: All disputes, controversies, or claims arising out of or relating to this Agreement, or the breach thereof, shall be settled through binding individual arbitration administered by a recognized national alternative dispute resolution provider. YOU HEREBY WAIVE YOUR RIGHT TO A TRIAL BY JURY.
  26. Class Action Waiver: You agree to resolve all disputes with eilei on an individual basis. You explicitly waive the right to participate as a plaintiff or class member in any purported class, collective, or representative proceeding.
  27. Informal Resolution: Before filing a formal demand for arbitration, parties agree to a 30-day "Meet and Confer" period initiated by a written Notice of Dispute sent to support@eilei.app .
  28. Limitation of Liability
  29. Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. EILEI IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF THE APP. TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM.
  30. Contact Us
  31. For legal inquiries, subscription questions, or to report objectionable community content, please contact us at:
  32. Email: support@eilei.app


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